Welcome to Panoptes. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully before creating an organization workspace.

1. Acceptance of Terms

By registering for an account, you represent that you are authorized to bind your organization to these terms. If you do not agree to these terms, you may not use Panoptes.

2. Use of Service

Authorized Access: You agree to provide only authorized read-only or limited-action IAM roles to Panoptes.
Prohibited Uses: You may not use Panoptes to monitor infrastructure you do not own, reverse-engineer our platform, or attempt to bypass billing entitlements.
AI Copilot: Our AI features are provided "as-is". While we strive for accuracy, Panoptes is not liable for infrastructure decisions made solely based on AI-generated suggestions.

3. Subscriptions and Billing

Panoptes offers Free, Pro, and Enterprise plans. Every new workspace starts with a 14-day Pro trial — no credit card required. Pro is billed monthly in advance; annual billing is not currently available.

All fees are non-refundable unless otherwise required by law. If a payment fails, Pro features are paused and the workspace falls back to the Free tier until payment is resolved.

4. Warranties and Limitation of Liability

Panoptes provides its services on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

IN NO EVENT SHALL PANOPTES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, INCURRED BY YOU OR ANY THIRD PARTY ARISING FROM YOUR USE OF THE SERVICE.

5. Termination

Disconnecting a cloud account removes selected active records through its handler and does not guarantee complete backup or external-processor erasure. Contact us for personal-account deletion fulfilment. The older endpoint's 30-day message is not backed by a complete purge worker. The separate owner-only organization-deletion API performs a destructive cascade; it does not establish complete backup erasure. Panoptes reserves the right to suspend or terminate accounts that violate these Terms.

6. Changes to Terms

We may update these terms occasionally. We will notify you of material changes via email or an in-app banner. Continued use of the service after such changes constitutes your acceptance of the new terms.

7. Contact Information

For legal inquiries, please contact panoptes.cloud@gmail.com.